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How to change your personal details, password and add contacts and sub-accounts

Each customer specifies their personal information (e.g. name, email address, country, etc.) and a password for accessing the HostKnox Client Area and the Pixie control panel when signing up for their first HostKnox hosting account. After that the personal information and the password can be edited and changed from the Client Area.

To edit your personal information, log into the Client Area and click on the button My Details that's in the Quick Navigation menu on the right. On the page that opens you'll see your personal details. After you make a change(s) to any of the options don't forget to click on the Save Changes button at the bottom. Keep in mind that the email address is used as a username for accessing the Client Area and the Pixie control panel. If you change it, you have to use the new one to access them.

Above the options with the personal details there are a few other buttons. To change the password that's used for accessing the Client Area and the Pixie control panel (the same for both), click on the Change Password button and use the form on the page that opens.

You can add other people as contacts so that they can receive emails sent from HostKnox (e.g. invoice emails, new account information emails, etc.). You can also give these contacts access to the Client Area. To do this, click on the Add New Contact button that's at the top of the My Details page. On the page that opens you'll see a bunch of options for the personal information of the contact (e.g. name, email address, country, etc.). There are also several checkboxes labeled Email Preferences. You can use them to specify which emails sent from HostKnox should be received by that contact. If you want to give the contact access to some or all sections of the Client Area, mark the checkbox Activate Sub-Account. When you do this some more options will appear. Use them to give the contact a password for accessing the Client Area and to determine what actions will the contact be allowed to perform there. After you configure the settings don't forget to click on the Save Changes button.

To edit the options of existing contacts, click on the button Contacts/Sub-Accounts that's at the top of the My Details page. On the page that opens select the contact from the drop-down menu Choose Contact, edit the options and click on the Save Changes button.

For screenshots and some more details you can also check out the tutorial on how to edit your personal information, change your password and add contacts and sub-accounts.

You may also find helpful the other tutorials on the Client Area (or the respective shorter article versions):

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